1. Information We Collect
We may collect the following types of information from you:
a) Information you provide directly:
- Full name
- Phone number
- Email address
- Booking/stay details (check-in date, check-out date, room type, number of guests)
- Government-issued ID proof (as required for hotel/guest house check-in under applicable law)
- Any message or query you send us through our Contact form or WhatsApp
b) Information collected automatically:
- IP address
- Browser type and device information
- Pages visited on our website and time spent
- Cookies (if applicable) used for basic website functionality
We do not collect sensitive financial information such as card numbers on our website, as payments (if any) are handled directly at the property or through secure third-party payment gateways.
2. Why We Collect This Information
We use the information collected for the following purposes:
- To process and confirm your room or Marriage Hall booking
- To communicate with you regarding your stay, enquiry, or booking status
- To fulfil legal requirements related to guest identification and registration
- To improve our website, services, and guest experience
- To respond to queries sent via our Contact form or WhatsApp
- To send booking confirmations, updates, or important notices related to your stay
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Sharing of Information
We may share your information only in the following circumstances:
- With staff members directly involved in managing your booking and stay
- When required by law, government authority, or local police/administration (as applicable to guest houses and hotels under Indian law)
- With trusted service providers who assist us in operating our website (e.g., hosting provider), who are bound to keep your information confidential
We do not share your personal information with any third party for their own marketing or commercial use.
4. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, or loss. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law (including guest registration records required to be maintained by guest houses/hotels).
6. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand website usage. You can choose to disable cookies through your browser settings; however, this may affect certain website functionalities.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information, subject to our legal obligations (such as guest registration record requirements)
- Withdraw consent for us to contact you, where applicable
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without the involvement of a parent or guardian.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised “Last Updated” date.